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Terms & Conditions


Prices are valid December 17th. 2018. All prices are F.O.B. Novato, CA, and are subject to change without notice.

Due to rate of exchange fluctuations, some of our prices may change during the year. We will make sure to let you know with at least one month notice if a change must occur.

Savoir-Faire is committed to having a price policy that ensures the value of our brands. We have now been encouraging our customers to sell art supplies at prices that reflect their value. With this goal in mind we have put in place a M.A.P.

Minimum Advertised Price Policy (m.a.p.):

Effective July 1st , 2018, as defined below, a Retailer (whether brick and mortar, mail order, online, catalog, or other sales avenues) selling any of the products may not advertise prices for the products that are less than the current Manufacturer Suggested Retail Price (MSRP) M.A.P. discount prices set by Savoir-Faire. Items announced by Savoir-Faire as being discontinued and closed out are not subject to the M.A.P. policy. The M.A.P. policy does not govern or restrict the actual prices at which a Retailer may sell products to its customers.

During Promotion Periods as set by Savoir-Faire, products on promotion will be allowed a deeper M.A.P. discount. Additionally, there will be a M.A.P. break period, during which the M.A.P. shall not apply. This period will begin Thursday prior to Black Friday and end the following Tuesday, the day after Cyber Monday (see details below).

The advertised price will deem to be any advertising of a price of a product where the price of such product may be determined from the advertising, including stated prices and prices that may be determined by reference to other stated prices or amounts (for example, advertising a product at 70% off MSRP (without stating the calculated price) is advertising a product at a price in violation of the M.A.P.)

General m.a.p. guideline

Sennelier, Cretacolor, Lascaux, Charbonnel M.A.P. Policy:

  • Regular everyday MAP: 38% off MSRP
  • Except for Abstract, Rive Gauche & Cretacolor regular everyday M.A.P.: 40% off MSRP
  • Promotions Periods M.A.P.: All above products on promotion may be advertised at 45% off MSRP
  • Sennelier luxury wood sets have their own special M.A.P. and pricing. See our 2018 pricelist page 3. Fabriano papers, Isabey & Raphael Brushes M.A.P. Policy:
  • Regular everyday M.A.P.: 48% off MSRP
  • Promotion Periods M.A.P.: 58% off MSRP. Fabriano Stationery, Ecoqua,Awagami and Lamali -M.A.P. Policy:
  • Regular everyday M.A.P.: 20% off MSRP
  • Promotion Periods M.A.P.: 30% off MSRP

Definition of Advertising:

  • Advertising refers to any printed, written, or electronic communication intended to solicit sales of products via any media (written, online or in the air, newspapers, magazines, radio, websites, and other electronic or e-commerce sites or processes). The M.A.P. policy does not apply to “In-Store” advertising that is completely located within a retailer’s physical address. All prices appearing on any websites or other electronic media are considered advertised prices and must adhere to M.A.P. policies.
  • Savoir-Faire will consider a violation of M.A.P. policies to have occurred when a retailer offers our Products through online membership and buying clubs, where the Products are advertised or listed for sale for net prices below the M.A.P. policies pertaining to the Products.

Violation of Map policies:

  • If Savoir-Faire notices that a customer is advertising its products at a lesser price than the suggested minimum advertised price, SF will have the unilateral option to either withdraw the retailer from Savoir-Faire published list of official retailers and/or remove the privilege of promotional pricing and/or stop shipping any orders to the violating customer’s retail outlet(s).
    Products without M.A.P.
  • Artfix, Awagami Papers and Lamali Products.

Discontinued and closeout items are not included in the MAP policy.

TERMS: Minimum opening order is $600 net. Minimum reorder is $250 net. Re- orders under $250 are subject to a special handling charge of $30.
Payment method is by credit card (Visa, MC, AMEX), COD, or wire transfer until credit application has been approved. Invoices on approved open accounts are due and payable within 30 days from date of invoice.
Once credit is established, we encourage you to settle your bills through ACH payments. Call our accounting department for more information.
Rush orders are subject to a $30 handling fee.

SPECIAL ORDER POLICY: Special orders (items and/or quantities that we do not regularly stock) require a minimum order of $1,000 net cost and a 50% deposit at time of order. Balance of payment is due upon delivery. Special orders are not cancelable after the deposit has been received. Down payments will not be refunded. Special orders will be added to our normal import schedule so please allow approximately 90 days for delivery. Special rush shipments will be considered, but all freight and import charges will be invoiced to the customer. All freight charges for special orders are the responsibility of the customer.

DROP SHIP PROGRAM: If requested, we will ship directly to your customer in the United States. Freight and handling charges will be added to the order. Make sure you call the office for shipping and handling charges. These orders will need to be emailed or faxed with the exact shipping address. Any errors in the address or the product code will be the responsibility of the store.

BACKORDERS: Savoir-Faire backorders all out of stock merchandise, unless customer specifies otherwise. We will try to consolidate backorders whenever possible. Backorders under $50 per purchase order or over three months old are automatically cancelled.

ORDER PROCESSING: To help ensure proper processing of your order please be sure to include your account number, product code numbers, quantity, full description, and discounts. Any special pricing or promotional pricing must be indicated on your purchase order. Customers will be responsible for expenses due to ordering errors made by them.

We now offer online services for businesses. Only approved businesses can open an account with Savoir-Faire. Go to: to request an account. Once your account is approved, you will be able to access our wholesale pricing information and place an order online.

MINIMUM ORDERS: In order to process accurately and rapidly all orders we are asking you to adhere to the minimum packing quantities when ordering products. Savoir-Faire reserves the right to adjust ordered quantities to the minimum case pack. Please order according to the case pack/minimum listed in both our price guide and website.

STANDARD PACKAGING: All products are sold in standard packaging quantities as detailed in our price list. We reserve the right to adjust quantities to full cartons.

DISPLAYS AND FIXTURES: Displays fixtures and racks provided by savoir-faire are for the exclusive use of our brands, no other brands can be featured in them. When you are purchasing a full range of products that requires a merchandising display savoir faire will ship you a free rack while keeping ownership of the rack . If you need to replace an existing fixture or need additional empty racks , you will be billed for the racks and freight charges, accordingly..

FREIGHT POLICY: All prices are F.O.B. Novato, CA and are subject to change without notice. Shipments will be made by the most dependable and economical carrier.

We will make every effort to comply with customer-specified carriers. Additional charges, such as guaranteed time of day, in store delivery, lift gate requirement will be at the customer’s expense.

CLAIMS FOR DAMAGES: Any exterior damage to shipping containers must be noted on the shipping paperwork at the time of receipt. The customer must take an exception with the freight company at the time of delivery. Once the shipment has been signed off as received in good condition, freight carriers will consider such paperwork as proof of delivery without visible damage. Any other claims for damage must be done within 2 weeks of receipt of merchandise.

Return Policy: Stock returns must be authorized by Savoir-Faire in advance and are subject to a 20% restocking fee. Returns must be in a re-sellable condition. Credit will not be given for shop-worn, CLEARANCE, special order, promotional or closeout merchandise. All price stickers must be removed before product is returned. Claims for damaged merchandise must be made directly with the shipping company. Notification of missed shipments must be made within 10 days of receipt of merchandise. Burden of proof is on the retailer to substantiate claim. All claims must include invoice number and date. Payment deductions on outstanding invoices for damaged merchandise or mis-shipments are not allowed without prior written permission from Savoir-Faire (a credit memo). If we reship merchandise, a new invoice will be issued. No returns will be allowed after 30 days from invoice date.

NAFTA: Terms of the NAFTA agreement do not apply to our products, as they are not made in the United States, Canada or Mexico.

DISCLAIMER: Savoir-Faire is not responsible for typographical errors. All pricing and product availability is subject to change without notice.